See exactly how ELIZA AI Solutions automates real Malaysian businesses — step by step, from first customer contact to closed sale. Every workflow below can be live for your business in 7 days.
Beauty & Wellness
Customer sees your Facebook/Instagram ad → clicks "WhatsApp Us" → ELIZA AI Solutions handles the entire booking automatically.
Customer WhatsApps your number
Sends any message — "Hi", "Berapa harga?", "I want to book"
TriggerAI greets & asks service preference
Sends menu of services with prices, asks which treatment they want
AI ResponseAI checks available slots
Shows available times from your Google Calendar and confirms stylist
AutomationCustomer confirms booking
AI collects name, contact, saves to Google Sheets & creates calendar event
Data CaptureReminder sent 24hrs before
"Hi Sarah! Reminder: your blow-dry appointment is tomorrow at 2pm 💇♀️"
AI Follow-upPost-visit review request
3 hours after appointment: AI asks for Google Review + offers loyalty voucher
AutomationReal Results
300% more bookings · 45% fewer no-shows · Zero manual booking effort · Works 24/7 including weekends
Healthcare
From patient inquiry to appointment confirmed — fully automated via WhatsApp. Reduces front desk calls by 70%.
Patient WhatsApps clinic
Any message — "I want to see a doctor", "Nak buat appointment"
TriggerAI asks reason for visit
General consultation, follow-up, specific complaint — routes accordingly
AI TriageDigital intake form sent
Patient fills name, IC, symptoms, medication history via WhatsApp form
Data CaptureAppointment slot confirmed
Available slots shown, patient picks time, auto-added to clinic calendar
BookingReminder + preparation instructions
Sent 2 hours before: "Please bring your IC and arrive 10 mins early"
AI ReminderDoctor briefed before patient arrives
Intake form auto-sent to doctor's WhatsApp 30 mins before appointment
Staff AlertReal Results
50% fewer no-shows · 70% less front desk calls · Doctor pre-briefed on every patient · Faster consultations
F&B / Cafe
From TikTok viral post to reserved table to loyal repeat customer — fully automated AI pipeline.
Customer DMs after seeing TikTok/IG
"Are you open this Saturday?", "How to book a table?"
TriggerAI replies with menu + table availability
Sends PDF menu, today's specials, asks for date/pax count
AI ResponseReservation confirmed & saved
Name, date, pax, special requests — added to Google Sheets & WhatsApp group
Data CaptureDay-of reminder with parking info
"Hi! Your table for 4 is ready today at 7pm. Here's how to find us + parking tip 🅿️"
AutomationPost-visit loyalty offer
"Hope you loved your visit! Here's 15% off your next visit this month 🎁"
RetentionReal Results
80% of DMs converted to reservations · 2x repeat visit rate · Zero missed bookings · Staff only handles food, not admin
Lead Generation
Every Facebook ad lead instantly contacted by AI within 30 seconds, qualified, and loaded into your CRM — while you're sleeping.
Lead submits Facebook Lead Ad form
Name, phone number captured via Facebook instant form
FB Lead AdAI WhatsApps lead within 30 seconds
"Hi [Name]! Thank you for your interest. I'm ELIZA from [Company]. Are you still looking for [product]?"
Instant ContactAI qualifies the lead
Asks 3 questions: budget, timeline, specific need — scores lead as Hot/Warm/Cold
AI QualifyLead data pushed to Google Sheets / CRM
Full conversation summary, score, contact details auto-saved with timestamp
CRM SyncHot leads alert your sales team
WhatsApp notification: "🔥 Hot lead! Ahmad, budget RM500K, wants to meet this week"
Team AlertCold leads enter nurture sequence
7-day automated follow-up: value content, offers, testimonials sent over WhatsApp
NurtureReal Results
10x faster lead response · 60% lower cost-per-customer · Sales team only talks to qualified HOT leads · Zero cold leads wasted
Education
Parent inquires about classes → AI handles everything → child enrolled, fees paid, class schedule confirmed. Zero admin effort.
Parent WhatsApps or fills website form
"What subjects do you offer for Form 3?", "Berapa yuran?"
InquiryAI sends class schedule & fees
Personalised reply based on subject, level, schedule preference
AI ResponseDigital registration form sent
Student details, previous results, parent contact — collected via WhatsApp
RegistrationTrial class booked automatically
AI schedules trial class, adds to calendar, notifies teacher and parent
BookingMonthly fee reminder sent
Auto-reminder on 25th each month with payment details via WhatsApp
RecurringReal Results
90% inquiry-to-enrollment rate · Zero missed fee collections · Teachers informed instantly · Parents get updates automatically
Retail
Automatically detect customers who haven't bought in 30+ days and send personalised win-back offers via WhatsApp.
AI scans customer database daily
Identifies customers with no purchase in 30, 60, or 90 days
AnalysisPersonalised win-back WhatsApp sent
"Hi Sarah! We miss you 😊 Here's 20% off your favourite [last product] — valid 3 days"
PersonalisedCustomer responds → AI handles order
Processes order inquiry, shares payment link, confirms delivery
AI OrderPurchase recorded, points added
CRM updated, loyalty points calculated, next reward milestone shared
CRM UpdateMonthly promo blasts to loyalty list
Segmented promotions: VIP list gets exclusive deals 24hrs before public
BroadcastReal Results
35% of dormant customers reactivated · 2.5x customer lifetime value · Promo blasts get 80% open rate on WhatsApp
Manufacturing
Factory floor data → AI analysis → WhatsApp briefing to your management team every morning before 8am. No dashboards to log into.
Shift data collected (automated)
Production count, downtime, defect rate pulled from machines or Google Sheets
Data CollectionAI analyses overnight (7:30am)
Calculates OEE, flags anomalies, compares vs targets, predicts tomorrow
AI AnalysisWhatsApp morning briefing sent (8am)
"📊 Yesterday: OEE 87% ✅ | Line 3 downtime 45min ⚠️ | Defect rate 0.3% ✅ | Today target: 500 units"
Daily ReportInstant alerts for critical issues
"🚨 Machine 4 temperature anomaly detected. Maintenance team notified."
AlertWeekly management PDF report
Full week summary auto-generated and emailed every Monday 7am
Weekly ReportReal Results
Managers informed daily without opening any system · Breakdowns caught 48hrs earlier · Production efficiency up 12% in 3 months
Property & Services
From Facebook property ad to viewing booked to deal closed — AI handles every step of the property inquiry pipeline.
Lead from Facebook / PropertyGuru
Name & number captured, AI WhatsApps within 60 seconds
Instant ContactAI qualifies buyer/renter
Budget, area preference, timeline, financing status — scored automatically
QualificationMatched listings sent automatically
AI pulls best-match properties from your listing sheet and sends with photos
MatchingViewing appointment scheduled
AI books viewing in your calendar, sends location & prep checklist to buyer
BookingPost-viewing follow-up sequence
AI checks in at 24hrs, 3 days, 7 days — nurtures until decision made
Follow-upReal Results
Agent handles 5x more leads · Only attends pre-qualified viewings · Commission earned from leads previously lost to slow response
Every business has unique workflows. Book a free consultation and we'll design a custom AI automation map specifically for your business — at no charge.